YOU are important to us, and we make a commitment to you to provide excellence in care and personal service. In order to do so, it is important that you understand the policies of our practice as outlined below.
Appointments

The office is open for appointments from 8:00am – 5:00pm Monday, Tuesday, and Thursday. 8:00am – 4:00pm Friday. On Wednesday Dr. Dyo sees patients from 8:00am to 12:00noon. We are closed for most major holidays.

Annual physicals and routine follow-up appointments are generally scheduled in advance. Same day appointments may be available, and we will make every effort to see you if you have an acute medical need during our regular business hours.

Please bring a current list of your medications, including dosage and directions, to each appointment. This list should include prescriptions, over-the-counter medications and supplements. If you are able to bring the bottle for each medication you take we ask that you do so. This allows us to ensure correct documentation of the medications you are taking and that you are taking them appropriately.

Remember to see the front desk staff to checkout before leaving the office.

Labs and injections

In order to honor all scheduled appointment times, we ask that you have a formal scheduled appointment for any service, including lab only and injection only appointments. Many times these services can be accommodated the same day you call, but please call in advance so that we can be expecting you. This is to ensure that we can provide the best possible service to you and all of our patients.

Test Results
The results of laboratory and radiology tests are very important for the continued evaluation and management of your care. Some types of tests are performed in our office. Other samples are drawn at local lab and sent to other laboratories for processing and results. It may take several days to get these test results back to our office. When having radiology test, scans, biopsies or any other procedure done outside our office, please know that we will make every effort to obtain the results as soon as possible. However, it could take 48 hours to a week for those results to reach us.

Test results will be available through our electronic patient portal using the secure login we provide you. If you have questions you can contact us through the patient portal or call the office. If you are not comfortable using the patient portal to obtain your results please notify the medical assistant that you prefer to receive your results by phone or mail. If you would like to use patient portal please make sure our office Web Enables you and your email address. Once you are Web Enable our office will give you a copy of web site link and your password needed for you to log on. (See page 4 to sign up for Patient Portal)


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